To authorize the Director of the Department of Public Utilities to modify an existing contract with i3 Milestone, LLC. by increasing funding for the Customer Self-Service Portal Agent Chat and FAQ Chatbot licenses; and to authorize the expenditure of $198,000.00 split between the Electricity, Water, Sanitary Sewer, and Stormwater Operating Funds. ($198,000.00)

What this record is

Held by

Milestone, LLC 6 records across this site

Amount

$198K

Runs until

no end date published in this record

Type

contract

Field

Construction

Read automatically from the title of the official record. The source document below is authoritative.

Milestone, LLC also holds

To authorize the Director of the Department of Public Utilities to renew an existing contract with i3 Milestone, LLC. by increasing funding for the Cu… $296K Columbus, OH To authorize the Director of the Department of Public Utilities to modify an existing contract with i3 Milestone, LLC. by increasing funding for the C… $45K Columbus, OH To authorize the Director of the Department of Public Utilities to enter into a service agreement with i3 Milestone, LLC. for customer self-service po… $220K Columbus, OH Use of a Cooperative Contract for a Four-Year Initial Term, with Six One-Year Renewal Options for a Customer Engagement Portal Solution for the Depart… $1.57M Mesa, AZ ends Dec 26, 2028 Recommendation to adopt Specifications No. RFP TI-23-202 and award a contract to i3 Milestone, LLC, of Nashville, TN, for software licenses and profes… $1.75M Long Beach, CA

Committee

Public Utilities & Sustainability Committee

Requested by

Utilities Drafter

Introduced

November 17, 2025

On agenda

December 15, 2025

Passed

December 18, 2025

Where it was heard

Columbus City Council Dec 15, 2025 Approved Pass Columbus City Council Dec 8, 2025 Read for the First Time