Use of a Cooperative Contract for a Four-Year Initial Term, with Six One-Year Renewal Options for a Customer Engagement Portal Solution for the Department of Innovation and Technology (Citywide) This contract will allow the purchase of i3 Verticals software to replace the City’s current utility customer portal, which is inadequate for current and future functionality requirements. This solution will provide customers with services available today such as viewing their monthly bills, making payments, and setting up SurePay. Enhanced functionality will include access to their Smart Meter usage data and outage information, getting outage notifications, the ability to schedule move-ins/move-outs and request new services, and transfers, as well as get help with energy and water conservation. The Department of Innovation and Technology, the Business Services Department, and Procurement Services recommend authorizing the purchase using the City of Phoenix cooperative contract with Milestone LLC at $1,569,000 for Years 1 and 2, and $278,000 annually for software licensing for Years 3 through 10.

What this record is

Held by

Milestone LLC 6 records across this site

Amount

$1.57M

Runs until

December 26, 2028 2 years away date calculated from a contract term stated in the record, not quoted directly

Type

contract

Field

Technology

Compared to

$198K – $1.57M the middle half of 6 other Milestone LLC contracts; median $296K

technology contracts in AZ that end within a year →
Governments publish the end date in the award. That date is when the work goes back out to bid, and it is usually stated years ahead.

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Milestone LLC also holds

To authorize the Director of the Department of Public Utilities to renew an existing contract with i3 Milestone, LLC. by increasing funding for the Cu… $296K Columbus, OH ends Jan 6, 2027 To authorize the Director of the Department of Public Utilities to modify an existing contract with i3 Milestone, LLC. by increasing funding for the C… $198K Columbus, OH ends Nov 17, 2026 To authorize the Director of the Department of Public Utilities to modify an existing contract with i3 Milestone, LLC. by increasing funding for the C… $45K Columbus, OH ends Sep 2, 2026 To authorize the Director of the Department of Public Utilities to enter into a service agreement with i3 Milestone, LLC. for customer self-service po… $220K Columbus, OH ends Feb 18, 2026 Recommendation to adopt Specifications No. RFP TI-23-202 and award a contract to i3 Milestone, LLC, of Nashville, TN, for software licenses and profes… $1.75M Long Beach, CA ends Oct 16, 2025

Committee

City Council

Introduced

December 26, 2024

On agenda

January 13, 2025

Where it was heard

City Council Jan 13, 2025

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