Recommendation to adopt Specifications No. RFP TI-23-202 and award a contract to i3 Milestone, LLC, of Nashville, TN, for software licenses and professional services for implementation of a Customer Self Service Web Platform (CSWP) solution, in a total contract amount not to exceed $1,749,963, inclusive of a one-time installation cost of $592,900 with a five (5) percent contingency of $29,645, for a period of two years, with the option to renew for three additional one-year periods, at the discretion of the City Manager; and, authorize City Manager, or designee, to execute all documents necessary to enter into the contract, including any necessary subsequent amendments; Increase appropriation in the General Services Fund Group in the Technology and Innovation Department by $822,545, offset by a transfer of funds from Long Beach Utilities and the Public Works Department; and Increase appropriation in the Refuse Fund Group in the Public Works Department by $224,802 offset by funds available to transfer to the General Services Fund Group. (Citywide)

What this record is

Held by

Milestone, LLC 6 records across this site

Amount

$1.75M

Runs until

October 16, 2025 already ended date calculated from a contract term stated in the record, not quoted directly

Type

rfp

Field

Technology

Compared to

$198K – $1.57M the middle half of 6 other Milestone, LLC contracts; median $296K

technology contracts in CA that end within a year →
Governments publish the end date in the award. That date is when the work goes back out to bid, and it is usually stated years ahead.

Read automatically from the title of the official record. The source document below is authoritative.

Milestone, LLC also holds

To authorize the Director of the Department of Public Utilities to renew an existing contract with i3 Milestone, LLC. by increasing funding for the Cu… $296K Columbus, OH ends Jan 6, 2027 To authorize the Director of the Department of Public Utilities to modify an existing contract with i3 Milestone, LLC. by increasing funding for the C… $198K Columbus, OH ends Nov 17, 2026 To authorize the Director of the Department of Public Utilities to modify an existing contract with i3 Milestone, LLC. by increasing funding for the C… $45K Columbus, OH ends Sep 2, 2026 To authorize the Director of the Department of Public Utilities to enter into a service agreement with i3 Milestone, LLC. for customer self-service po… $220K Columbus, OH ends Feb 18, 2026 Use of a Cooperative Contract for a Four-Year Initial Term, with Six One-Year Renewal Options for a Customer Engagement Portal Solution for the Depart… $1.57M Mesa, AZ ends Dec 26, 2028

Committee

City Council

Introduced

October 16, 2023

On agenda

October 24, 2023

Where it was heard

City Council Oct 24, 2023

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