Resolution authorizing additional funds in the amount of $139,014.32 plus applicable taxes to continue a 5-year Software as a Service agreement with Freshworks Inc., to continue to provide a cloud-based platform for IT Service Management and Customer Service Management, in an amount not to exceed $757,107.87 plus all applicable taxes.

What this record is

Held by

Freshworks Inc 2 records across this site

Amount

$757K

Runs until

March 3, 2031 4 years away date calculated from a contract term stated in the record, not quoted directly

Type

contract

Field

Technology

technology contracts in WA that end within a year →
Governments publish the end date in the award. That date is when the work goes back out to bid, and it is usually stated years ahead.

Read automatically from the title of the official record. The source document below is authoritative.

Freshworks Inc also holds

SUBJECT: Approval to Waive the Competitive Bidding Requirement to Allow for the Purchase of Standardized Equipment and Approval of Software Subscripti… $15K Merced, CA

Committee

City Council Regular Meeting

Requested by

Information Technology Department

Introduced

March 3, 2026

On agenda

April 28, 2026

Where it was heard

City Council Regular Meeting Apr 28, 2026

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