Resolution authorizing additional funds in the amount of $139,014.32 plus applicable taxes to continue a 5-year Software as a Service agreement with Freshworks Inc., to continue to provide a cloud-based platform for IT Service Management and Customer Service Management, in an amount not to exceed $757,107.87 plus all applicable taxes.

What this record is

Held by

Freshworks Inc 3 records across this site

Amount

$757K

Runs until

no end date published in this record

Type

contract

Field

Technology

Read automatically from the title of the official record. The source document below is authoritative.

Freshworks Inc also holds

SUBJECT: Approval to Waive the Competitive Bidding Requirement to Allow for the Purchase of Standardized Equipment and Approval of Software Subscripti… $15K Merced, CA Resolution authorizing the execution of a 5-year Software as a Service agreement with Freshworks Inc., to implement and provide an ongoing cloud-based… $618K Bellevue, WA

Committee

City Council Regular Meeting

Requested by

Information Technology Department

Introduced

March 3, 2026

On agenda

April 28, 2026

Where it was heard

City Council Regular Meeting Apr 28, 2026