25-1934
A resolution approving a proposed Agreement between the City and County of Denver and McorpCX, LLC for customer experience consultancy work, including analyzing the customer journey and overall experience at Denver International Airport, assessing the competitive landscape, and developing a unified customer experience strategy for all Denver International Airport employees. Approves a contract with McorpCX, LLC, for $1,200,000.00 and for three years for customer experience consultancy work, passenger, journey mapping, and employee training at Denver International Airport, in Council District 11 (PLANE-202579917). The last regularly scheduled Council meeting within the 30-day review period is on 12-22-2025. The Committee approved filing this item at its meeting on 11-26-2025.
What this record is
- Held by
- McorpCX, LLC
- Amount
- $1.20M
- Runs until
- no end date published in this record
- Type
- contract
Read automatically from the title of the official record. The source document below is authoritative.
- Committee
- Transportation and Infrastructure
- Requested by
- Denver International Airport
- Introduced
- November 18, 2025
- On agenda
- December 8, 2025
- Passed
- December 8, 2025