Use of a Cooperative Contract for the Purchase of Emergency Communications Eventide 911 Solution (Replacement/Upgrade) for the Department of Innovation and Technology (Citywide) The current Verint (911) recording system is reaching end-of-life and has experienced ongoing and unresolved performance issues, including garbled or incomplete audio, inconsistent screen captures, and missed line recordings. After a thorough review of available systems, Eventide has been identified as the most suitable replacement based on its proven reliability, user-friendly interface, and advanced capabilities, including the Critical Insights package, which will significantly improve our ability to automate quality assurance reviews and streamline public records searches and redactions. Eventide Communications’ Critical Insights AI (CI AI) is AI-driven training, automated QA, and operational analytics for public safety communications. It accelerates onboarding with simulation and e-learning, evaluates 100% of calls with automated QA and CAD validation, and provides coaching and performance dashboards. CI AI also supports workforce wellbeing and retention through stress monitoring, automated transcription and reporting, AI call summaries, and recognition of exemplary 911 calls. The solution for the Mesa Police Dispatch and the Mesa Public Safety Support Department - Call Taking, will replace an end-of-life Verint system while the solution for Mesa Fire and Medical will be an upgrade to their existing Eventide solution. The Department of Innovation and Technology and Procurement Services recommend authorizing the purchase using the Houston-Galveston Area Council (H-GAC) cooperative contract with Goserco, in an amount not to exceed $647,200, based on estimated requirements.

What this record is

Amount

$647K

Runs until

Not stated in the agenda text — the term is normally in the signed agreement, attached to the original item ↗

Type

purchase

Field

Public safety

public safety contracts in AZ that end within a year →
Governments publish the end date in the award. That date is when the work goes back out to bid, and it is usually stated years ahead.

Read automatically from the title of the official record. The source document below is authoritative.

Committee

City Council

Introduced

March 5, 2026

On agenda

March 23, 2026

Where it was heard

City Council Mar 23, 2026

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