Resolution authorizing the Mayor, the Director of the Department of Innovation & Performance, and the Office of the Mayor, on behalf of the City of Pittsburgh, to enter into an agreement or agreements or amendments thereto with Incapsulate, to upgrade the City’s Customer Relationship Management (CRM) system and our related capabilities and processes, at a cost not-to-exceed Five Hundred Ten Thousand Dollars ($510,000) over one year, subject to appropriation by City Council in future budget years.

Resolution Passed Finally Introduced November 22, 2023

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Committee: Committee on Innovation, Performance, Asset Management, and Technology
Requested by: Department of Innovation and Performance
Introduced: November 22, 2023
On agenda: November 28, 2023
Passed: December 12, 2023
Enacted: December 12, 2023
Enactment no.: 845