Informational Hearing - Tracking Processes for 311 Complaints FOR the purpose of calling on representatives from the Mayor’s Office of Information Technology, and its Unified Call Center Services Division, to appear before the City Council to discuss the tracking process for 311 service requests, the effectiveness of 311 in satisfactorily resolving complaints, and how best to communicate information about 311 complaints to the general public.

Committee

City Council

Introduced

March 18, 2013

Passed

June 22, 2015